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Changing Email Password on ntlworld

Joining in

I also have an account removed and cannot receive emails or send them. How do I change my password please?

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


Very Insightful Person
Very Insightful Person

@SheilaG2 wrote:

cannot receive emails or send them

OK, so what error messages are you getting?

If you are getting these problems with an email app or client, can you send and receive emails using VM's webmail service? You can sign into that from here  

The reason I am asking is that in many cases, issues with sending and receiving emails has nothing to do with a password problem even though you may be being prompted to enter your password. For example there may be problems with your email app or client rather than the VM email account itself. Also, in some cases VM lock emails account for security reasons. Checking whether or not you can use your VM email account via the VM webmail service helps to pinpoint the real underlying problem.

Having said that, resetting the password is always worth a try.

"How do I change my password please?"

If you know the existing password  sign in from this link  using your email address and existing password.  That will take you to the relevant "My Virgin Media" account for that email address.

Then click on the "Update settings" tab and then the "Account details" tab. Scroll down that page and you will see a place to edit the password.

If you don't know the password you will have to try the Forgotten Password route,  enter the email address into this screen and follow the prompts.  Sadly that will only work if you have a password recovery question set.

Failing that, provided you are a VM broadband customer, the Forum Team (VM employees who support this forum) should be able to get the password reset for you. One of them will contact you in the next day or so and and take your details by Private Message.




I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Dialled in

Attempt to login to the Virgin Media web page using your email address and select the “forgotten password” link. You should then be presented with two security questions and, if you enter them correctly, then be allowed to enter a new password.

Forum Team
Forum Team

Hi SheilaG2, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're having an issue with accessing your email address. We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

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