Changing Email Address

[Honor1]

Hi

I am still using an Ntlworld Email address ? I am moving and Virgin are not available in the area

How do I set up an Out of Office reply please so I can add my new email address details

or 

Automatic Reply options

Thank you

[用心棒]

If the ntlworld email address(es) are linked to the broadband account about to be terminated then options are:

• use the 90 days grace period Virgin Media provide before permanent deletion of the email address to manage it via an email client
• sign into webmail and select ☰ > Settings > ▸ Email and edit Holiday Notice and/or Auto Forward
  
  Personal preference would be the former as it provides more control.

However if it is not linked then it could be deleted at anytime or become inaccessible should any event triggering lockout occur, i.e. suspicious activity.

After the 90 day grace period lapses do make sure to check that Virgin Media has deleted it.

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[Serena_C]

Hi @Honor1

Welcome to our Community Help Forums 🙂

Thanks for making your first post regarding setting up an out of office reply, I'm sorry to hear we can't bring our services to your new home. That is a shame.

To set up an out of office reply:

- Sign in to your NTL email account

- Select the three bar menu

- Go to 'Settings'

- Go to 'Email'

- Go to 'Holiday Notice' or 'Auto Forward'

If you experience any further issues, please do let me know.

Kind regards,

Serena

[Honor1]

Thanks it is linked so have 90 days, so Holiday notice is recommended ? Thanks

[Honor1]

Thank you so much which do you recommend Holiday notice or auto reply please ? thanks

[Gareth_L]

Hello Honor1

Personally I would go for Auto reply 

That way it will stay active until the email account gets disabled 

Gareth_L