Changed email password, but log in says that it is incorrect

[wunny]

Yesterday, I couldn't access my email account on an email client, on one PC, so I tried web mail / my account, with no success. I successfully changed the password, but it wasn't recognised when I tried to sign in.. Tried to reset it again today and kept getting a notification that it was invalid after 7 characters. Tried again on a different browser and successfully changed the password, but at web sign in, it was still being shown as incorrect.  The web sign in problem, is over multiple PCs in different locations and mobile. One email client still receives email on one PC, .but the same email client on a different PC does not. So I need to resolve the web sign in problem, before I can sort out the email client. A solution would be appreciated.  Many thanks.

[Ayisha_B]

Hi @wunny 👋

Welcome back to our Community Forums and thanks for your post. 

Sorry to hear you're having some issues with your email. 

Could you clear cookies/cache and then reset it and see if it allows you to log back in?

[wunny]

Thank you, I have done that, still no access to my account

[Kain_W]

Thanks for the response on this wunny,

So we can investigate matters further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,