Menu
Reply
Anonymous
Not applicable
718 Views
Message 1 of 6
Flag for a moderator

Change password on ntlworld account

Hi

My email has been hacked and I need to change the password. I can't do this in myvirginmedia because I've changed from a VM personal to a new VM business account.

Can anyone advise on how I change the password, please?

Thanks

M x

0 Kudos
Reply
Anonymous
Not applicable
713 Views
Message 2 of 6
Flag for a moderator

Re: Change password on ntlworld account

intresting problem. I'm not sure you can move email addresses between personal and business accounts.

Will need to wait for a VM staff member to comment on this one and confirm.

If you can't all the staff are likely to be able to do is close the account as it should of closed 90 days after you close the account
0 Kudos
Reply
John_GS
  • 10.68K
  • 551
  • 975
Forum Team
Forum Team
610 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: Change password on ntlworld account

Hi mildredroper

 

Thanks for posting and welcome to the community. 

 

Sorry to hear of the email being hacked. Is this email linked to your VM residential account or business as I could only find a business account from the forum details provided and we only deal with residential here. 

 

If it's business, please if you have Twitter, tweet them @vmbusinesshelp

 

Kind regards,

 

 

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
Anonymous
Not applicable
605 Views
Message 4 of 6
Flag for a moderator

Re: Change password on ntlworld account

Hi John

Thanks for your reply.

I had a Virgin Media residential account for years with the ntlworld.com email (from VM taking over NTL). So I think it's attached to the residential account.

I changed to a business account in July 2020.

Thanks 

 

0 Kudos
Reply
John_GS
  • 10.68K
  • 551
  • 975
Forum Team
Forum Team
603 Views
Message 5 of 6
Flag for a moderator

Re: Change password on ntlworld account

Okay thanks. 

 

I'm not sure about being able to move it over to the business account but I can certainly help with the reset of the account if it's attached to residential still.

 

I'll PM you now

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
HowardML
  • 12.33K
  • 1.44K
  • 41
Superuser Emeritus
Superuser Emeritus
602 Views
Message 6 of 6
Flag for a moderator

Re: Change password on ntlworld account

AFAIK Virgin business does not offer email accounts. It is a carrier service only., ie just internet access. In which case if you are no longer a residential customer VM will have to remove access completely to your former residential email account. It can't be reactivated or carried across.



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply