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DavidLilley55
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Change password on a blueyonder email account not listed in "Manage accounts"

Hi. My wife has a blueyonder email address, and wants to change her email password.

(We have recently moved house after being with VM for many years.)

I can’t find her email address in “Manage accounts” section of “My Profile”. Can I add her email address in the “Manage accounts” section? If I do, will the system lose her existing email messages, etc?

Thanks, David.

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ravenstar68
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Re: Change password on a blueyonder email account not listed in "Manage accounts"

Do you still have a Virgin Media broadband account?

To have a VM email you MUST be a Virgin Media broadband customer.  Email addresses should shut down 90 days after an account has closed..

Tim

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DavidLilley55
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Re: Change password on a blueyonder email account not listed in "Manage accounts"

Hi Tim.

Yes we still have a VM account. My blueyonder email address continues to work, as does my wife's.

David.

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ravenstar68
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Re: Change password on a blueyonder email account not listed in "Manage accounts"

If the new account is under the same owner as the old one then VM can request a move and transfer to replace the email profile on your new account with that from your old account.

Sit tight and the Forum Team will be along to help you.

Tim

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Martin_N
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Re: Change password on a blueyonder email account not listed in "Manage accounts"

Hi DavidLilley55,

 

Thank you for your post. Our apologies for the issues with your email address.

 

We do wish to assist with this and so what I will do is private message you so we can look into this. 

 

^Martin