Virgin Media Community

[LBaillie]

My virgin media email account was hacked. I have managed to get it back but what I can't figure out is how to change the name that comes up when someone receives an email from me? The hacker changed it and I cannot figure out how to change it back to my name.

[Graham_A]

If you are using VM webmail then you can change it under the settings section when signed into webmail.

Accounts > email > edit > name

[LBaillie]

Hi Graham. I have tried this and my name is shown correctly in the settings but emails I send still show as being from Kedrick Fitzgerald. I have tried retyping my own name in a few times but it will not change unfortunately. I am using the vm online mailbox.

[Graham_A]

Try changing it in the My Contact details section as well.

[用心棒]

There is also a third candidate now…

1. select Compose
2. select the From field value ( 0⃝ ) and then Edit names ( 1⃝ )
   
3. delete any text from the field ( 2⃝ ),  then untick the checkbox and select Save
   
4. confirm display name is correct and select Discard

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

[LBaillie]

This has worked! Thank you so much for all your help.