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Change Primary Email Address...Can it be done?

On our wavelength


I would like to change my Primary Virgin Email address (which is a * but I have read on this forum that it is not possible.

Despite that, I had a phone conversation with a Virgin helpdesk and I was told that it is possible and there does appear to be a setting to do that. What do forum members say about that?

Secondly, I have a lot of important emails in my primary email address. What happens to them if I change the Primary email address? Do they port over to the new address or are they lost? It is crucial that I don't lose them.



Very Insightful Person
Very Insightful Person

You cannot change the primary email address of a VM broadband account.

You can change the username used to log into the primary account to a third party email address but this does not change the underlying primary email address.  All it changes is the way that you log in.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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