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pentode
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Capcha's when logging in to Email

I'm always getting capchas when logging in to my Email - never had use to do. Is there anything I can do about it?

Thanks, Dave

 

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Graham_A
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Re: Capcha's when logging in to Email

Tends to be triggered if you frequently sign out and the back in again, especially if accessing several different accounts.

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pentode
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Re: Capcha's when logging in to Email

I've had it 2 day's running now, I only have the one account.... so it will  just go away. Thanks.

Dave

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pentode
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Re: Capcha's when logging in to Email

Still same..... not gone away.

This was reported to VM via on-line form... as usual no help from them at all.

Dave

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coenoby
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Re: Capcha's when logging in to Email


@pentode wrote:

I'm always getting capchas when logging in to my Email - never had use to do. Is there anything I can do about it?


It is really strange. I cannot remember the last time I had to take the Captcha challenge. As a check I have just spent 5 minutes logging in to and out of my VM email accounts as fast as I could and I did not trigger Captcha once. 🤔

It might be useful to know a bit more about your setup. For example, do you always use a VPN?

On the other hand, at least one other VM email user has reported the same issue recently, https://community.virginmedia.com/t5/Email/Is-Captcha-Back/m-p/4313504#M197602 so it would suggest that something has changed.

Could it be linked to the recent changes that included the new sign in page? https://community.virginmedia.com/t5/Email/virginmedia-signin-page/m-p/4283680 

Coenoby

 

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