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Cant send emails

On our wavelength

Getting below message:

error occurred inside the server which prevented it from fulfilling the request.


Very Insightful Person
Very Insightful Person

Is this  a VM email address and do you have an active broadband subscription with Virgin?

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi @GerryMack 👋

Welcome to our Community Forums and thanks for your post. 

Can you clarify if you are using a Virgin email address and if you have an active broadband service?

If so, is this via WebMail or third party email client?

Hope to hear from you soon!

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Yes this is an NTL address using Virgin Broadband and am using webmail

Thank you for confirming this.

Have you checked all the settings are correct?

I would also look at removing the account and re-adding it back in.

I would also make sure everything is fully updated and there isn't any software updates that need doing. Cheers 

Matt - Forum Team

New around here?

Seems to have reset itself.

Thanks for suggestions: I'll keep them on file

Hi @GerryMack 

Great to hear all is sorted 🙂

Please pop back to the community if you ever need further help.


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill