Virgin Media Community

[PAZZ106]

I got a new desktop computer on Monday and set it up and all seemed to work ok.

I then noticed in the following days that when I try to send emails from my phone it always fails but works when I switch Wi-Fi off. This is the same for my wife and her phone so implies that it is something to do with the Wi-Fi settings. I have run anti virus and malware on computer and phones and nothing has been found.

If anyone knows what can sort this I would be very grateful

[MikeRobbo]

Using the Wi-Fi can you carry out a speed test at >> speedtest.net << from one of the phones please.

[PAZZ106]

184 mbps

[MikeRobbo]

What make and model are the phones ?

[PAZZ106]

Both Samsung S6. Both worked fine with same hub on previous computer

[MikeRobbo]

Are they using the computer to send the emails onward ?

Try with the PC switched OFF.

[PAZZ106]

makes no difference computer on or off

[dannylau]

Are they virgin media email addresses? If so do the email you are trying to send have anything written in the subject?

If it is a virgin email address and there is nothing written in the subject line could you attempt to send an email with something written in the subject 

[PAZZ106]

They are NTLWORLD emails. There is txt in body and subject. Says sending failed 

[MikeRobbo]

Using Wi-Fi what happens when you go to the email online app and try from there ?