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PAZZ106
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Cant send email from phone over wifi

I got a new desktop computer on Monday and set it up and all seemed to work ok.

I then noticed in the following days that when I try to send emails from my phone it always fails but works when I switch Wi-Fi off. This is the same for my wife and her phone so implies that it is something to do with the Wi-Fi settings. I have run anti virus and malware on computer and phones and nothing has been found.

If anyone knows what can sort this I would be very grateful

 

 

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MikeRobbo
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Message 2 of 18
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Re: Cant send email from phone over wifi

Using the Wi-Fi can you carry out a speed test at >> speedtest.net << from one of the phones please.


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PAZZ106
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Re: Cant send email from phone over wifi

184 mbps

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MikeRobbo
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Message 4 of 18
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Re: Cant send email from phone over wifi

What make and model are the phones ?


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PAZZ106
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Message 5 of 18
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Re: Cant send email from phone over wifi

Both Samsung S6. Both worked fine with same hub on previous computer

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MikeRobbo
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Message 6 of 18
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Re: Cant send email from phone over wifi

Are they using the computer to send the emails onward ?

Try with the PC switched OFF.


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PAZZ106
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Message 7 of 18
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Re: Cant send email from phone over wifi

makes no difference computer on or off

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dannylau
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Message 8 of 18
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Re: Cant send email from phone over wifi

Are they virgin media email addresses? If so do the email you are trying to send have anything written in the subject?

If it is a virgin email address and there is nothing written in the subject line could you attempt to send an email with something written in the subject 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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PAZZ106
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Message 9 of 18
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Re: Cant send email from phone over wifi

They are NTLWORLD emails. There is txt in body and subject. Says sending failed 

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MikeRobbo
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Message 10 of 18
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Re: Cant send email from phone over wifi

Using Wi-Fi what happens when you go to the email online app and try from there ?


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