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Cant send email from mobile note 8.

Unable to send emai from mobile. Galaxy Note  8. Already deleted and reinstalled. Problem not gone. Got cut off when speaking to  virgin  customer service.

I'm on blueyonder. Co.uk.

 All working ok on laptop or via website.  

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Re: Cant send email from mobile note 8.

Is there any error message?

Are you using the virginmedia servers?
imap.virginmedia.com
SSL yes
Port 993
smtp.virginmedia.com
SSL yes
Port 465

Username is your full email address

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Re: Cant send email from mobile note 8.

Yes to your question. Msg I get is that server smtp.virginmedia.com is not responding 

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Re: Cant send email from mobile note 8.

Virgin media support person says that my "third party" email app is misbehaving after"update"  and want to charge me £50 to put it right.so I added my gmail account to this Samsung app and that is working just fine.

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Re: Cant send email from mobile note 8.

That doesn’t sound right & more like a tech support scam. Did you phone Virginmedia directly or search for ‘Virginmedia support’? 

There’s quite a number of complaints here with the same or very similar problems.
I very rarely use my Virginmedia/NTL email accounts for anything due to poor support of email clients.

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Re: Cant send email from mobile note 8.

Well , suddenly the problem has gone away!. Email working fine! Proof that it wasn't "3rd party" app fault as claimed by VM! 

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Re: Cant send email from mobile note 8.

Thank you Anankha for tor help n support 😊

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Re: Cant send email from mobile note 8.

No it certainly wasn’t a problem with any third party app.

Glad to hear the account is now working again.

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