Menu
Reply
liquid1
  • 3
  • 0
  • 0
Joining in
569 Views
Message 1 of 7
Flag for a moderator

Cant send an email, spam content

Please can you help, I've tried to reply to an email I've received today and all I get is the following:

Message could not be sent to the following recipients: [supporter.services@oldhamathletic.co.uk] (554 - 554 5.2.0 SMTP602 Message contains Spam Content ;id=3heakeKnfdIiK3heak0E4G;sid=3heakeKnfdIiK;mta=smtp1.tb;d=20200806;t=171800[CET];ipsrc=172.25.160.144;
)

How can I fix this? I've email this address before so don't why its being flagged as spam

0 Kudos
Reply
用心棒
  • 5.66K
  • 634
  • 1.97K
Very Insightful Person
Very Insightful Person
538 Views
Message 2 of 7
Flag for a moderator

Re: Cant send an email, spam content

Issue has been flagged to the forum team as they are best placed to take this forward; be aware it can take them a few hour / days to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Zak_M
  • 2.38K
  • 150
  • 234
Forum Team
Forum Team
502 Views
Message 3 of 7
Flag for a moderator

Re: Cant send an email, spam content

Good Morning @liquid1 

 

Thank you for taking the time to reach out to us and a very warm welcome to the forums.

 

I am sorry to hear that you have had these issues.

 

Are you having these issues when replying to any other emails? 

 

How are you sending the emails (EG, laptop, phone etc) 

 

Kind Regards 

Zak_M 

0 Kudos
Reply
liquid1
  • 3
  • 0
  • 0
Joining in
497 Views
Message 4 of 7
Flag for a moderator

Re: Cant send an email, spam content

Hi, 

I've tried sending an email to another address and that went through no problem.

I have tried sending the email that I'm having problems with on my phone and desktop.

Thanks,

0 Kudos
Reply
Zak_M
  • 2.38K
  • 150
  • 234
Forum Team
Forum Team
490 Views
Message 5 of 7
Flag for a moderator

Re: Cant send an email, spam content

Thank you for coming back to me, please can you try the following. 

 

1) when you send the email, do you get an error message, If so please could you copy and paste it here (blanking out any personal information) 

 

2) Please can you go to this link  https://mxtoolbox.com/Public/Content/EmailHeaders/ and see if you can get the email headers and also paste these here again blocking out any of the personal information

 

Kind Regards 

Zak_M

 

0 Kudos
Reply
liquid1
  • 3
  • 0
  • 0
Joining in
474 Views
Message 6 of 7
Flag for a moderator

Re: Cant send an email, spam content

this is the error message

 

Message could not be sent to the following recipients: [removed] (554 - 554 5.2.0 SMTP602 Message contains Spam Content ;id=3z92kGsPsMVrf3z92kgoXH;sid=3z92kGsPsMVrf;mta=smtp3.tb;d=20200807;t=115836[CET];ipsrc=172.25.160.142;

this is the email header

Return-Path: <supporter.services@oldhamathletic.co.uk>
Delivered-To: [removed]
Received: from md9.tb.ukmail.iss.local ([212.54.57.75])
by mc34.tb.ukmail.iss.local with LMTP id KIjlGVD6K18+PQAALsEXRw
for [removed]; Thu, 06 Aug 2020 14:40:48 +0200
Received: from smtpclienthelo ([212.54.57.75])
by md9.tb.ukmail.iss.local with LMTP
id 2FeOGVD6K18lBAAABc+m+w
(envelope-from <supporter.services@oldhamathletic.co.uk>)
for [removed]; Thu, 06 Aug 2020 14:40:48 +0200
Authentication-Results: ukmail.iss.as9143.net;
spf=pass (40.107.11.117;oldhamathletic.co.uk);
dkim=pass header.d=oldhamathleticfc.onmicrosoft.com;
dmarc=none header.from=oldhamathletic.co.uk (dis=no_record);
Precedence: junk
X-Env-Mailfrom: supporter.services@oldhamathletic.co.uk
X-Env-Rcptto:[removed]
X-SourceIP: 40.107.11.117
X-Spam: yes
X-CNFS-Analysis: v=2.4 cv=Ao9QYMxP c=1 sm=1 tr=0 ts=5f2bfa50 cx=a_idp_d
p=URZiA9g5AAAA:8 a=V+EImwhwmeOxIeate0WO+w==:117 a=xqWC_Br6kY4A:10
a=M08Ci0_0JoQA:10 a=DLXA3zxhHb0A:10 a=y4yBn9ojGxQA:10 a=IfQ7TGNsAAAA:8
a=3j4BkbkPAAAA:8 a=NLZqzBF-AAAA:8 a=VjUWrf1wxHeih7N6EvUA:9
a=NgA-tOJBUkRbIwCN:21 a=A3L9XDYLxaGtxjHJ:21 a=QEXdDO2ut3YA:10
a=9xzJaYYhSsoA:10 a=yMhMjlubAAAA:8 a=SSmOFEACAAAA:8 a=XqPv4ExcFy78cPoO5PAA:9
a=E_P_nLXo2TAQGYW2:21 a=3dOGNkBTeYIkmU-t:21 a=nBTspsMX4ssmY2jE:21
a=gKO2Hq4RSVkA:10 a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10
a=CZfzFT0CzN0A:10 a=kU2lVQpi4vHTDlIcvGQA:9 a=Bwtw3x48dHgzsBNz:18
a=KQqxNPgzF0kA:10 a=VEiTNn8F7TgA:10 a=WgUpYSwRADGtnrvj8Q2I:22
a=wfPQYUkXsGD6xuxEKSFP:22 a=wW_WBVUImv98JQXhvVPZ:22
X-Spam-Action: folder Spam
X-Spam-Reason: CMAE_SCORE=100.00
Received: from GBR01-CWL-obe.outbound.protection.outlook.com ([40.107.11.117])
by mx8.tb.ukmail.iss.as9143.net with ESMTP
id 3fCRkwGFrdSIy3fCSkwvz6; Thu, 06 Aug 2020 14:40:48 +0200
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
b=oXYUyOv9iljBY5Xkbzb4AruoLtICpQw2dzIzjsILxXEwXOIH3sUeOlJznBIkWori+djWxI5mbIu8nFPm2CVXL2scREWGaqjffVpTEJjKUjhoMnGNVgLs4GtX1X+oizMQsXUgQW/z5T4BFfWrVd3qCzFbGMGK4OeFNxF/wLbweX+gxx7wCWwCxfMEQ3ZY04UhLgqMpxF7KPF27vJrRDEQZYNuD53H4GS9SlcmPo4N1v0jSgPLQwAAlpKr/X4s3PyP51DN+WY6vJnnv2hsTAm4+36DPjqgRo+0Azck0yvCFqVySs6tNijgMfH42JjnBGEFswMvlqWB99uw4QMzrcZ9iA==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
s=arcselector9901;
h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
bh=V95CxCY7TrxwCMLGvO8fYwcnTe5WP185rKrXa44dexA=;
b=RecpkpHEeTxBSFxNWhBXMovCgFiPM3e7V4KWzy0H/mErkpzHUZdYWz2rGkwr5pkXI078EGugDgKz6YLCLSUcVZnTvTdIr00NfMiQw4U9oD4b9xlbGkXjrXTK+EQofK/cyHMVEx8b1ejd1IFpuZs3pdw9saImgISTmBnMwYkmOXjGtYVY6Q1hGgsp4zxNZLWlETh8Xdx01UiGexPKMOkK+WpSNehr59l27RttzXl6YOITUy4nIN+QrBLWZ1jbevmGEqr0vd/GeX9SXuE0awOn3CidlDc8Q033sHBO0spbpGJJYkgWvcvrInDDAhXBg07V/TtMyBQ9LIvMc2jdQyNTKQ==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass
smtp.mailfrom=oldhamathletic.co.uk; dmarc=pass action=none
header.from=oldhamathletic.co.uk; dkim=pass header.d=oldhamathletic.co.uk;
arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=oldhamathleticfc.onmicrosoft.com;
s=selector1-oldhamathleticfc-onmicrosoft-com;
h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
bh=V95CxCY7TrxwCMLGvO8fYwcnTe5WP185rKrXa44dexA=;
b=iUj0khR15SSXfd6GkAlCkVxa9tak5iwYoyNPKIjSOiCJ3xeWdlQ8r0SkHK/cG/pClzI46ypLSBjpfG8gi4qlM8PTmJ0Lb4liuyqspSQg0tgOJ4GCRBNVVA55yK6m3F8pup0ASz1l7/A61cbizLiKQFba8fn0yTFSgWA+DgZYJOA=
Received: from LOYP123MB3549.GBRP123.PROD.OUTLOOK.COM (2603:10a6:600:111::13)
by LO3P123MB3146.GBRP123.PROD.OUTLOOK.COM (2603:10a6:600:b2::13) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3261.16; Thu, 6 Aug
2020 12:40:47 +0000
Received: from LOYP123MB3549.GBRP123.PROD.OUTLOOK.COM
([fe80::31ec:680d:8dfd:2472]) by LOYP123MB3549.GBRP123.PROD.OUTLOOK.COM
([fe80::31ec:680d:8dfd:2472%7]) with mapi id 15.20.3261.019; Thu, 6 Aug 2020
12:40:47 +0000
From: Supporter Services <supporter.services@oldhamathletic.co.uk>
To: e-mail [removed]
Subject: RE: Season Ticket Refund
Thread-Topic: Season Ticket Refund
Thread-Index: AdZfUxL49TQZ1Kkqb0S+wYWXxPaXagAOJi8AAB8FbyAADvJQAALqzh6A
Date: Thu, 6 Aug 2020 12:40:47 +0000
Message-ID:
<LOYP123MB3549AF76765A7E51ED7CC49AB9480@LOYP123MB3549.GBRP123.PROD.OUTLOOK.COM>
References:
<LOYP123MB3549098E312A9195E49859A8B9780@LOYP123MB3549.GBRP123.PROD.OUTLOOK.COM>
<27381352.494670.1595355654523@mail2.virginmedia.com>
<LOYP123MB35490B20C7EAF35602E01773B9790@LOYP123MB3549.GBRP123.PROD.OUTLOOK.COM>
<1773678892.519269.1595434626677@mail2.virginmedia.com>
In-Reply-To: <1773678892.519269.1595434626677@mail2.virginmedia.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
authentication-results: ntlworld.com; dkim=none (message not signed)
header.d=none;ntlworld.com; dmarc=none action=none
header.from=oldhamathletic.co.uk;
x-originating-ip: [82.22.77.82]
x-ms-publictraffictype: Email
x-ms-office365-filtering-correlation-id: 9db413ea-75b9-4fda-5524-08d83a05f174
x-ms-traffictypediagnostic: LO3P123MB3146:
x-microsoft-antispam-prvs:
<LO3P123MB3146BEE3EBC1BFE8E9450113B9480@LO3P123MB3146.GBRP123.PROD.OUTLOOK.COM>
x-ms-oob-tlc-oobclassifiers: OLM:10000;
x-ms-exchange-senderadcheck: 1
x-microsoft-antispam: BCL:0;
x-microsoft-antispam-message-info:
rip1GXSX60HgSFIwuDrvQHGOcFBVmqqyxFq3ALmVGOQTsqWt+7zfBonXeVtX7RPrXrX45sD+d1rIPEZluTI+1CE73M3Vhgfcy/ObWsaHqYJmyGyJJA6kxWrxOXncIz2bimINx1IQxkS5H2TPXVDSuqBuDmW4diiUVGvmtAGfW4mLYJjpYDNLslwcHtJxCel7GwXpkSMep0FI2YCugLE3/rmMofvTp0HaRxRojELDCVVLXzNMvHFTMLL1QeMX12Oev+fvUT9j/PJZeb6kGpeqpLpEJ+KPQj8Lotx7P+wic3q7LuOC16MFlC1ZeIhprCBqAV6OgDF6oJpGXP2yeihuhQZ5Cj6QLBzIKs168hC98YVX8tWEKazOKasaRHwVDwgn9DHw1EpLDV1FWNlCJb2gMyLSH0RSdgneyd8RV5tXnv719RYFVMylJaLO0NPkX5OJ97ZusKqPeCtdtQmRY5LgzDcaR6CyzoCEgxXVpi/YSD8=
x-forefront-antispam-report:
CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:LOYP123MB3549.GBRP123.PROD.OUTLOOK.COM;PTR:;CAT:NONE;SFTY:;SFS:(376002)(346002)(136003)(396003)(366004)(39830400003)(7116003)(86362001)(44832011)(52536014)(6916009)(55016002)(71200400001)(33656002)(2906002)(66946007)(76116006)(66616009)(66476007)(66556008)(64756008)(66446008)(5660300002)(6506007)(3480700007)(8936002)(83380400001)(7696005)(186003)(8676002)(99936003)(508600001)(26005)(9686003)(53546011)(316002)(560384003)(15669805003);DIR:OUT;SFP:1102;
x-ms-exchange-antispam-messagedata:
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
x-ms-exchange-transport-forked: True
Content-Type: multipart/related;
boundary="_004_LOYP123MB3549AF76765A7E51ED7CC49AB9480LOYP123MB3549GBRP_";
type="multipart/alternative"
MIME-Version: 1.0
X-OriginatorOrg: oldhamathletic.co.uk
X-MS-Exchange-CrossTenant-AuthAs: Internal
X-MS-Exchange-CrossTenant-AuthSource: LOYP123MB3549.GBRP123.PROD.OUTLOOK.COM
X-MS-Exchange-CrossTenant-Network-Message-Id: 9db413ea-75b9-4fda-5524-08d83a05f174
X-MS-Exchange-CrossTenant-originalarrivaltime: 06 Aug 2020 12:40:47.1871
(UTC)
X-MS-Exchange-CrossTenant-fromentityheader: Hosted
X-MS-Exchange-CrossTenant-id: e255747a-18e4-422c-b282-51d9edfea738
X-MS-Exchange-CrossTenant-mailboxtype: HOSTED
X-MS-Exchange-CrossTenant-userprincipalname: GmJDbBpAZCwMAenNVRMQwnfsatYLWfNLG+R+sn1Ux9A5UDQzDLYaRmont+UVkbSSwDcqM6A0D7lg/P+Dw7FOaf5XFzDqbKOu/IovK/P/OKJRIFD3nBGEKpGOvorKW0C2
X-MS-Exchange-Transport-CrossTenantHeadersStamped: LO3P123MB3146
X-CMAE-Envelope: MS4xfEBjochIuebzWAhf2GW2e3vNEclFq639uYKOmIlcoz78lJDkTV6p3bZEGZlfG6ncjNNRHbnrvRnBta0LiqXYJBs6e1y/AsNK8LmlfZQWcP58dvooGbMC
tCo2Uklz7cCYo+42qbdVDt6QX0xlEf/vzMfB5XfD8csUDAQMYIZENV5Wn9e0bUqxEiyyt2E1HFncMykeKK+lsaW2z1n8koT7gFGNw3Dz15OBlv30UnYhjrmx
NuzBlIwrQZubaWvh2NGe5Va3KVUfkWojcXDi9f0LYng=

--_004_LOYP123MB3549AF76765A7E51ED7CC49AB9480LOYP123MB3549GBRP_
Content-Type: multipart/alternative;
boundary="_000_LOYP123MB3549AF76765A7E51ED7CC49AB9480LOYP123MB3549GBRP_"

--_000_LOYP123MB3549AF76765A7E51ED7CC49AB9480LOYP123MB3549GBRP_
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: base64

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

0 Kudos
Reply
Alex_RM
  • 4K
  • 229
  • 304
Forum Team
Forum Team
463 Views
Message 7 of 7
Flag for a moderator

Re: Cant send an email, spam content

Hi liquid1,

 

Thanks for getting back to us, this is going to be something I need to send to the Internet security team to resolve. 

 

Can you please pop me over a private message with the original email content and header, I can them forward this to the team 🙂

 

Alex_Rm

0 Kudos
Reply