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Yellowcaddy78
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Cant log into my email says it's unavailable

  • I haven't recieved emails from my virgin web mail cant log into mailbox says it is unavailable and to wait an hour been waiting for over a week. Seems that is a problem with many people on here. Have not been able to get any help from virgin.
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Anankha
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Re: Cant log into my email says it's unavailable

Can you log in to the account via webmail?
Are you currently a Virginmedia customer?

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Yellowcaddy78
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Re: Cant log into my email says it's unavailable


@Anankha wrote:

Can you log in to the account via webmail?
Are you currently a Virginmedia customer?


Hello yes I am a virginmedia customer .I  haven't been getting emails for my ntlworld.com account.when I went to my mailbox to open mail  the message said it was unobtainable had no problems with logging into virgin media.

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Anankha
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Re: Cant log into my email says it's unavailable

Are you using the virginmedia servers or NTLworld?
Which email client are you using - Outlook, Windows Mail app etc?
Have you tried setting up the account again?

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Graham_A
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Message 5 of 12
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Re: Cant log into my email says it's unavailable

This looks like another case of the security lockout.  I have escalated it to the VM Forum Team for a response.

@Anankha you need to update your signature, sorry.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Anankha
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Re: Cant log into my email says it's unavailable

Thanks Graham.

Yellowcaddy78
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Message 7 of 12
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Re: Cant log into my email says it's unavailable

I am using virginmedia server as they took over ntl .I also have a gmail account until recently I have recieved both but when I didn't receive ntlworld.com emails I checked the virgin mailbox which it says is unavailable. 

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Graham_A
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Message 8 of 12
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Re: Cant log into my email says it's unavailable


@Yellowcaddy78 wrote:

I am using virginmedia server as they took over ntl .I also have a gmail account until recently I have recieved both but when I didn't receive ntlworld.com emails I checked the virgin mailbox which it says is unavailable. 


The VM Forum Team will pick this up and respond via the forum.  They should be able to help you with your issue.

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Graham

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Megan_L
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Message 9 of 12
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Re: Cant log into my email says it's unavailable

Good morning Yellowcaddy78,

Thanks for using the forums to get this issue looked into with your emails, we can indeed help with this here on the forums.

Before we get started I just need to ask you to run a virus scan on all your devices that had access to your email, this could be your phone, tablet, laptop, computer etc. 

I also just need to know if the NTL email is connected to a live media account too please? 

Thanks,

Megan_L

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Yellowcaddy78
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Re: Cant log into my email says it's unavailable

Good morning Meghan_L  I spoke to a member of the team on Monday who said to change password which I did again I have done the scans and all is ok. I also have a Gmail account I received messages from that account but not from ntlworld from 26 June.When trying to access my mailbox on VM it was unavailable now it is the forbidden message. I added my ntlworld to my Google account on my tablet and synced it with my Gmail and recieved all my ntlworld messages from 26 June. I only recieve Gmail on my Samsung phone. Still can't access my VM mail box!

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