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Cant log into email

Keep getting this message when trying to access email. Logged into my virgin media account fine but wont let me access email.  Also mobile kept telling me the server password is incorrect when I try adding it to my phone.  Changed my password - still the same message. 

I have had the following error message when trying to access Virgin Media webmail
"Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."

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Re: Cant log into email

So after calling 150 and speaking to a chap yesterday who spoke so fast I could barely understand him, he reckoned to fix it and said check it in an hour - just like the message, or it could take 24 hours having checked it this morning it was still not fixed. I could sign into my virgin media account just fine, check my profile, see bills - just no email access.  So I rang 150 again and spoke to a lovely lady who spoke clearly, listened to what I told her, and had it fixed in less than 5 minutes. Thank you whoever you were.