Menu
Reply
MTB123
  • 1
  • 0
  • 0
Joining in
297 Views
Message 1 of 3
Flag for a moderator

Cant access virginmedia email

I'm getting 'Your mailbox is unavailable' when I try to get into virginmedia email. I've tried waiting as the message says, but I'm still stuck. anyone got an answer please!!

0 Kudos
Reply
Graham_A
  • 18.92K
  • 2.69K
  • 7.95K
Very Insightful Person
Very Insightful Person
285 Views
Message 2 of 3
Flag for a moderator

Re: Cant access virginmedia email

@MTB123  Try following the instructions set out here:

Email-accounts-locked-mailbox-unable-unable-to-access-email/ 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Serena_C
  • 2.19K
  • 91
  • 215
Forum Team (Retired)
Forum Team (Retired)
230 Views
Message 3 of 3
Flag for a moderator

Re: Cant access virginmedia email

Hi @MTB123

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding accessing your emails, I'm sorry to hear your mailbox is unavailable at the moment. Please can you try following these steps and let us know if you're still experiencing difficulty accessing your emails:

1. Perform an anti-virus scan on all devices you have used the impacted email account on

2. Change the password and security question answer on My Virgin Media

3. Check for any additional email accounts that may have been created on your account

4. Check for auto-forwarding rules which may have been setup in Webmail

Kind regards,

Serena

0 Kudos
Reply