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Julieben
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Cant access my virgin email !!

Hi can anyone solve the problem 

I set up additional email accounts and when I try access the mailbox it says temporarily unavailable try in an hour 

ive been trying for weeks now and message stays the same 

can anyone help please ? 

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Megan_L
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Re: Cant access my virgin email !!

Hi Julieben, 

Thanks for using the forums to get this issue with your email looked into, I am sorry if its been causing some frustration.

As its been a few days can you let me know if the issue has resolved itself please?

If it has not, please can you perform a virus check on all devices that have accessed your email please?

Also, can you try resetting your password for your email via your online account please? 

Thanks,

Megan_L

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Julieben
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Re: Cant access my virgin email !!

Thank you Megan 

I have done this and it is still saying mailbox unavailable 

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Megan_L
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Re: Cant access my virgin email !!

Hello Julieben,

Thanks for coming back to me about this, and thanks for following my advice. 

I will need to send you a PM now so we can find your account and reset your mailbox. 

Speak soon!

Megan_L

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Julieben
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Re: Cant access my virgin email !!

Thank you Megan 

I have replied to your message and given you the information you asked 

I still cannot access virgin mailbox 

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John_GS
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Re: Cant access my virgin email !!

Thanks for joining me on PM, Julieben

 

Glad to hear the mailbox issue was sorted 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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