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Bpoolmart
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Cant access my email

Hi,I can’t access my emails,I can’t even get to put password in as screen saying not available please try again in an hour,tried to call virgin and cut off after an hour,so fed up with this as important emails I can’t get to at all 

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Alex_RM
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Message 2 of 23
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Re: Cant access my email

Hi Bpoolmart,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with your email.

 

So I can help I've popped you over a private message to get a few more details from you.

 

Alex_Rm

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urantoid
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Message 3 of 23
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Re: Cant access my email

Hi Alex,

 

I'm not sure what's happened but I wrote in with a similar experience three days ago but have had no response from anyone.

Are you able to help as I have now been bouncing around the Virgin help system for almost a fortnight.

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Anonymous
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Message 4 of 23
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Re: Cant access my email

stick to your own thread. it can take VM staff about a week to reply
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Planetwales
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Message 5 of 23
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Re: Cant access my email

 

I can’t access my virgin email account keep getting the message;


Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

From what I have read on here it seems the mailbox has been locked/blocked?  I can access Virgin Media profile I have already changed my password which didn't help.  Can you unlock it please from your end  thanks

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Zak_M
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Message 6 of 23
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Re: Cant access my email

Good morning @Planetwales 

 

Welcome to the forums and thank you for taking the time to post.

 

I am sorry to hear that  you have had some issues with your email address. 

 

As your last post was a few days ago now, please could you let us know if you are still experiencing these issues? 

 

Kind regards,

Zak_M

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Planetwales
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Message 7 of 23
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Re: Cant access my email

Yes same problem 😞

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Zak_M
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Re: Cant access my email

Not a problem, 

 

I can pop you a PM so that I can take a closer look into this. 

 

Kind regards,

Zak_M

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Bpoolmart
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Message 9 of 23
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Re: Cant access my email

Hi,I can’t access my emails again as saying mailbox not available,why does this keep getting turned off 

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webcore
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Message 10 of 23
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Re: Cant access my email

Exactly the same problem here.

I can't access via Mac Mail, nor webmail.

It's been like this for 2 days now.

 

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