Cant access emails

[mclard]

I have had the following error message when trying to access Virgin Media webmail 

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."

I think my account has been locked , i have tried resetting password but still same error.

[Gareth_L]

Hello mclard,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with accessing your emails.

When you changed the password was this a unique one that you haven't used before?
I'd like to take a look into this for you anyway.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L