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Cant access email

debbie21blue
Joining in

Hi I am unable to access my virgin media & blueyonder emails accounts as it is saying account authorisation error. I work from home so need access to my emails. Can anyone help me get this sorted. Thanks so much. 

1 REPLY 1

Beth_G
Forum Team
Forum Team

Hi debbie21blue,

Thank you for your post. I'm sorry to hear you're experiencing issues accessing your emails.

Are you trying to sign into your emails via our webmail/website, or are you using a third party client? If using a third party client, can you please let us know which you're using, and if you can try signing in through our website instead?

Also, I'd recommend resetting your email passwords please. If you're unable to, please try going down the 'forgotten my password' route.

Keep us posted.

Beth