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Cant access NTLworld email address

Edberg
Tuning in

I am unable to sign into Virgin Media using my ntlworld details. Grateful if anyone could help.

3 REPLIES 3

Arissa_H
Forum Team
Forum Team

Hi Edberg 👋🏼

Thank you for posting and welcome back to our community forum 😊.

Sorry to see you are having issues signing in. 

I will private message you to further investigate.

Please watch out for the envelope ✉.

Thank you. 

Ari - Forum Team


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PS17
Just joined

Ive been also having problems with ntl accounts.  Just so some may see this, it seems mine works better for my second account if I log in from mail.virginmedia.com not the normal VM login (which the email button no longer works for and quick link has gone entirely), and each email account now needs its own password and can only log in to 1 at a time. Personally I like the ease of 1 login to see all my emails but guess that's not an option anymore.

That web address can be found for your verification in the VM help pages. For some reason in the section for 'Setting your app password to use an Email app'.

Thanks for the update @PS17, and welcome to our Community Forums.

Do please feel free to come back to our Community Forums, if you experience any issues with the services.

Kindest regards,

David_Bn