Cant Get into VM Email Even After Following Steps

[murday1983]

I am trying to get into my VM Emails but it wont let me. Im getting "Your Virgin Media Mail account is currently unavailable" page.

I have followed the steps but still getting it. TBH i dont recall the last time i logged into them.

I have no issues logging into any other VM apps/sites, just my emails.

The steps im doing is:

• Log into VM
• Select 'Email' from the 'Menu'
• Then click the 'Sign in to your mail account' button

[Arissa_H]

Hi Murday1983 👋🏼.

Thank you for posting and welcoming you back onto our community forum 😊.

Sorry to see you are not able to access your emails at this moment in time ☹.

Please can you try using this on another device?

What happens when you try logging in on a private browser?

Let us know what happens when you try. 

[murday1983]

I have tried your suggestions but still get the same thing happening

[Molly_T]

Hi Murday 👋 Thank you for getting back to us!

Sorry to hear you are still having difficulties accessing your VM email. 

I'm going to send you a PM to confirm a few account details and the email address affected, so we can offer further support. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞