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WaldoFZ
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Cant Access Email Anywhere

I cant access my emails anywhere, comes up with an error on my phone saying it cannot verify the account and tells me i have to wait 1 hour whenever i try to login on the virgin media website, been like this since thursday 18th and its still not fixed

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MissPasko
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Re: Cant Access Email Anywhere

There have been issues for many email addresses in the past week or two, many of which need the attention of VM staff. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order.

In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

It will also help them to know what is occurring when you try to log in to your email?  Are there any error codes/messages?

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"

Use this link  https://mail2.virginmedia.com/  and reset your password by clicking on password in 'Forgotten your email or password'.  After things are fixed, you may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.


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WaldoFZ
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Re: Cant Access Email Anywhere

I am a virgin media broadband customer yes, but my email im having issues with is a secondary account. Will this be an issue?

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MissPasko
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Re: Cant Access Email Anywhere

It is probably fine and the Forum Team can see your exact account details when they take your personal details (by private message).  I am just trying to rule out any obvious problems.  Secondary addresses would be linked to the same billing account, but would show on the manage accounts tab, not the my profile/my services tab.  See photos - something like this:

my services.pngnew account.png


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Graham_A
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Re: Cant Access Email Anywhere


@WaldoFZ wrote:

I am a virgin media broadband customer yes, but my email im having issues with is a secondary account. Will this be an issue?


It would only be an issue if the secondary account is not currently showing when you sign into My Virgin Media with your primary account details and check under the My Profile/Manage accounts tab.  This link should take you direct to the necessary page: https://my.virginmedia.com/my-profile/listUsers 

 

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Graham

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Robert_P
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Re: Cant Access Email Anywhere

Hello WaldoFZ

 

Sorry to hear of the problems accessing one of your email addresses, thanks for taking the time to raise this via the forums.

 

I'm going to send you a Private Message to get some more details from you in order to investigate further. Looking forward to hearing back from you.

 

Rob

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