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Cannot sign into Virgin mail

I cannot sign into Virgin,net mail.

My security questions are not being recognised so I click on forgot the answers to my security questions.

I am then taken to the 'please confirm your username page' but I don't have an account to be able to answer these questions. All I have is an email account.

How do I access my email account?

Thanks

 

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Re: Cannot sign into Virgin mail

Read the post here for more information https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073 

If you don't have a current VM broadband account you are not entitled to use a VM email address.




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Re: Cannot sign into Virgin mail

Thanks for the useful info. 

I'm so annoyed as I have so many apps linked to that email account. its going to take forever to sort out!

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