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Cannot sign into Virgin Mail

For some reason I can no longer sign into my virgin email account. I have a lot of important emails I need access to. Can anyone help me with this issue? 

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Re: Cannot sign into Virgin Mail

Hello

When you try and sign in what happens do you get any error message ?

Are you still a Virginmedia broadband customer ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Cannot sign into Virgin Mail

I am a virgin media customer but I don’t believe that email was ever attached to the account it’s not the one I use to sign into my virgin media app. It just says error when I try to log in 

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Re: Cannot sign into Virgin Mail

I use iPhone so I press my email as usual abs it just says error signing in. I checked the password was correct which it definitely is 😞 

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Re: Cannot sign into Virgin Mail

Hello

If it isn't attached to your account then this could become a problem as it may have been deleted due to being an orphan email address i.e. not attached to an account you can check this at https://verify-email.org/

Also have  a look at https://my.virginmedia.com/my-profile/listUsers to double check if it is attached to your account.

Regards Mike

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Re: Cannot sign into Virgin Mail

Ok it’s still an active email according to that link so that’s a start 🙂 thank you I’ll check out that second link now . 

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Re: Cannot sign into Virgin Mail

Ok so it is apparently linked to the account thank you for showing me how to discover that. Well it says linked to web space?

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Re: Cannot sign into Virgin Mail

And I’ve managed to access it via that page!!! Thank you so so much you have saved me so much hassle!! No idea why I can’t sign in any other way but at least I can now see my emails again 🙂 

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