Virgin Media Community

[southfolkuk]

I have been going around in circles trying to sign in to my account

When I try logging in it keeps saying it does not recognise user/pass.

I follow the links to reset password, then it goes into a loop.

[Travis_M]

Hi @southfolkuk

Thanks for posting on the community forum!

Just to double check, is this for your Virgin Media or Mobile account?

Regards

[southfolkuk]

This is for the Virgin Media

[Travis_M]

I see, i'm going to Private Message you to collect a few more details so i can get this sorted for you @southfolkuk - please keep an eye on your inbox. 

Regards