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Dougstuart
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Cannot send emails via Thunderbird through Virgin Media

Cannot send emails via Thunderbird through Virgin Media -  Message is "User name or password are incorrect" BUT they are not incorrect.  Have changed password via VM, and tried deleting account to no avail. 

My wife has a Secondary account with VM - would one conflict with the other ?

 

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DJ_Shadow1966
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Re: Cannot send emails via Thunderbird through Virgin Media

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

First I would suggest to following to find the error that you are getting on your email client :- Look here to get the error logs:- https://community.virginmedia.com/t5/Email/Outgoing-Authentication-Issues-Check-Email-Logs/td-p/3237..., if you do have an VM305 error then more than likely the spambot was asleep as spamhaus will automatically remove after 2 days of no spam activity, if error then follow :- https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40...

You can check your listing yourself but there is no point requesting removal until you have found and deleted the spambot. https://www.spamhaus.org/query and type in your external IP you can gets this my typing "whats my ip" into google.

If you are running Hola VPN Free, then note But Hola Free VPN is anything but a VPN.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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