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Cannot send emails from iphone

I have had my iphone for at least 2 years and in that time I have used it to send and receive emails through my Virgin media email account. I have not once had a problem. Up until today. I can receive emails but not send them. I have checked all the settings and they are precisely as they should be and exactly as they are on the other devices I use which I have no problems with. The settings have not been changed in any way recently. I have tried changing my password since to hopefully solve the problem, but the situation remains the same. 

Please note I am not a software engineer so please explain step by step what to do and do not leave out steps. 

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Re: Cannot send emails from iphone

Hi JustinC2,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having with the email address. 

 

Is this on the built in app for emails or a 3rd party one?

 

^Martin

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Re: Cannot send emails from iphone

Thanks for your reply Martin.

It is the built in App that came with iPhone. I haven't added any other mail apps.

Justin
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Re: Cannot send emails from iphone

Okay, have you been able to try and fully remove the email address from the app and re-add it on? If not could you please try this?

 

^Martin

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Re: Cannot send emails from iphone

Do you mean delete the email account?
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Re: Cannot send emails from iphone

Delete the email address from the app yes. Then once it has been deleted add it back on. 

 

^Martin

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Re: Cannot send emails from iphone

Yes, that has worked! Thank you very much for your help.
Justin
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Re: Cannot send emails from iphone

You're welcome. 

 

^Martin