Menu
Reply
audi708
  • 6
  • 0
  • 0
Joining in
815 Views
Message 1 of 19
Flag for a moderator

Cannot send emails - IP address blacklisted

Hi, I have the same problem, can someone contact me to work on a fix for this please.

0 Kudos
Reply
用心棒
  • 7.11K
  • 785
  • 2.42K
Very Insightful Person
Very Insightful Person
783 Views
Message 2 of 19
Flag for a moderator

Re: Cannot send emails - IP address blacklisted

Spamhaus blacklist or local abuse blacklist?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
audi708
  • 6
  • 0
  • 0
Joining in
766 Views
Message 3 of 19
Flag for a moderator

Re: Cannot send emails - IP address blacklisted

This is the message when sending email, I can receive ok and can also send direct from Virgin Media in a browser it just won't send through outlook:-

csmtp1.tb.ukmail.iss.as9143.net cmsmtp Sorry your IP **.**.***.*** is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests.

I have been using outlook on my Mac for years and my Virgin Media email has always worked fine.

The other day I received an email from a trusted friend but it flagged as spam, I forwarded it to my gmail account as I trusted it and needed the attachment - I suspect this may have caused the issue.

I have requested the removal via Sorbs and Spamhaus but nothing seems to be working? 

0 Kudos
Reply
用心棒
  • 7.11K
  • 785
  • 2.42K
Very Insightful Person
Very Insightful Person
739 Views
Message 4 of 19
Flag for a moderator

Re: Cannot send emails - IP address blacklisted

Issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond.

0 Kudos
Reply
Steven_L
  • 8.69K
  • 522
  • 876
Forum Team
Forum Team
700 Views
Message 5 of 19
Flag for a moderator

Re: Cannot send emails - IP address blacklisted

Thanks for coming back to us @audi708.

 

I would need to take some more information via a private message, so that we can look into this further.

 

I will drop a private message over in a moment.

 

Regards,

Steven_L

0 Kudos
Reply
Steven_L
  • 8.69K
  • 522
  • 876
Forum Team
Forum Team
697 Views
Message 6 of 19
Flag for a moderator

Re: Cannot send emails - IP address blacklisted

Thanks for confirming your details @audi708.

 

I have now passed this onto our internet security team to be investigated further and I will be in touch with you as soon as I hear anything back from the team. 

 

 

Regards,

Steven_L

0 Kudos
Reply
audi708
  • 6
  • 0
  • 0
Joining in
693 Views
Message 7 of 19
Flag for a moderator

Re: Cannot send emails - IP address blacklisted

 No problem, thanks

0 Kudos
Reply
Steven_L
  • 8.69K
  • 522
  • 876
Forum Team
Forum Team
678 Views
Message 8 of 19
Flag for a moderator

Re: Cannot send emails - IP address blacklisted

You're welcome @audi708 and I will be in touch soon.

 

Regards,

Steven_L

0 Kudos
Reply
Steven_L
  • 8.69K
  • 522
  • 876
Forum Team
Forum Team
644 Views
Message 9 of 19
Flag for a moderator

Re: Cannot send emails - IP address blacklisted

Thanks @audi708, I will pass this onto the team right now and let you know when we have a further update for you.

 

Regards,

Steven_L

0 Kudos
Reply
Steven_L
  • 8.69K
  • 522
  • 876
Forum Team
Forum Team
626 Views
Message 10 of 19
Flag for a moderator

Re: Cannot send emails - IP address blacklisted

Just a quick update @audi708, you IP has been submitted to be delisted by our support team and once they come back to confirm it has been completed, I will let you know once this has been done.

 

Regards,

Steven_L

0 Kudos
Reply