Virgin Media Community

[audi708]

Hi, I have the same problem, can someone contact me to work on a fix for this please.

[用心棒]

Spamhaus blacklist or local abuse blacklist?

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[audi708]

This is the message when sending email, I can receive ok and can also send direct from Virgin Media in a browser it just won't send through outlook:-

csmtp1.tb.ukmail.iss.as9143.net cmsmtp Sorry your IP **.**.***.*** is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests.

I have been using outlook on my Mac for years and my Virgin Media email has always worked fine.

The other day I received an email from a trusted friend but it flagged as spam, I forwarded it to my gmail account as I trusted it and needed the attachment - I suspect this may have caused the issue.

I have requested the removal via Sorbs and Spamhaus but nothing seems to be working? 

[用心棒]

Issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond.

[Steven_L]

Thanks for coming back to us @audi708.

I would need to take some more information via a private message, so that we can look into this further.

I will drop a private message over in a moment.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details @audi708.

I have now passed this onto our internet security team to be investigated further and I will be in touch with you as soon as I hear anything back from the team. 

Regards,

Steven_L

[audi708]

 No problem, thanks

[Steven_L]

You're welcome @audi708 and I will be in touch soon.

Regards,

Steven_L

[Steven_L]

Thanks @audi708, I will pass this onto the team right now and let you know when we have a further update for you.

Regards,

Steven_L

[Steven_L]

Just a quick update @audi708, you IP has been submitted to be delisted by our support team and once they come back to confirm it has been completed, I will let you know once this has been done.

Regards,

Steven_L