Hi
A few weeks ago I stopped being able to send email. It gets stuck in the Outbox and then shows this error message:
Sending' reported error (0x800CCC67): 'The server responded: 421 csmtp.tb.ukmail.iss.as9143.net csmtp Sorry your IP 86.19.152.175 is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests'
Other useful information:
- I use Windows Livemail from my PC running Win10.
- The same problem is there when I use my laptop
- I have used the same account, ISP, and email for many years without a hitch.
- I can receive email no problem; the issue is sending email
- I cannot send email from my iPhone or Android phone when connected to home WIFI but I can send email if I disconnect from WIFI and use 4G
- I can send email if I login to virgin webmail
I have done a full virus scan on my PC (all clear)
I have reset my password for the account.
It seems to me my IP address has been recently added to a blacklist. As I understand it I need my ISP (Virgin Media) to help me resolve that i.e. find out which RBL (blacklist) is causing the issue and help me become delisted (or reassign me a new dynamic IP address).
If anybody can help it would be much appreciated. I've spent many hours trying to resolve this issue but have not been able to solve it.
Thanks
Alan