When trying to send email through Thunderbird, I get the following error message:
An error occurred while sending mail: The mail server sent an incorrect greeting: csmtp4.tb.ukmail.iss.as9143.net cmsmtp Sorry your IP [deleted] is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests..
This has been going on for 6 weeks or more, since my Virgin router got a new IP address for some reason. I checked mxtoolbox and the IP address I now have is on the SORBS DUHL blacklist.
Customer support have been useless, bouncing me around and getting nowhere. It seems as far as they are concerned, if I can use webmail there is no problem, which is not helpful. I have been sending email this way for over 15 years.
To try to figure this out, I have tried:
- Logging into WebMail to confirm my account is good (it is)
- Installing Thunderbird on a new laptop and setting up according to the instructions here: https://www.virginmedia.com/help/virgin-media-mail-how-to-use-email-with-mail-clients - (it also fails - meaning it's not my laptop)
- Taking my laptop to a neighbours house, who is on Virgin (it works, I can send email)
- Powering off my Router for a week whilst I went on holiday to see if it gets a new IP address (it didn't)
I can see other posts where many others are having exactly the same problem, but apparently piggy-backing on them is not allowed, hence the new post. Please can someone suggest the way forward so I can get this resolved?
Thanks.