When trying to send email through Thunderbird, I get the following error message:
An error occurred while sending mail: The mail server sent an incorrect greeting: csmtp4.tb.ukmail.iss.as9143.net cmsmtp Sorry your IP [deleted] is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests..
This has been going on for 6 weeks or more, since my Virgin router got a new IP address for some reason. I checked mxtoolbox and the IP address I now have is on the SORBS DUHL blacklist.
Customer support have been useless, bouncing me around and getting nowhere. It seems as far as they are concerned, if I can use webmail there is no problem, which is not helpful. I have been sending email this way for over 15 years.
To try to figure this out, I have tried:
Logging into WebMail to confirm my account is good (it is)
Taking my laptop to a neighbours house, who is on Virgin (it works, I can send email)
Powering off my Router for a week whilst I went on holiday to see if it gets a new IP address (it didn't)
I can see other posts where many others are having exactly the same problem, but apparently piggy-backing on them is not allowed, hence the new post. Please can someone suggest the way forward so I can get this resolved?
Thank you for bringing this matter to our attention
Sorry though to read the above
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great