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Cannot reset email password

mhlz79
Tuning in

My wife cannot reset her password. We have tried on various browsers, with private browsing on but get the same error: "Sorry, there was a problem registering that password. Please choose a different one." The passwords we have tried definitely match. Please  help!

mhlz79_0-1681934298378.png

 

3 REPLIES 3

Chris_W1
Forum Team
Forum Team

Hi mhlz79, thanks for the message and welcome back to the forums. 

I am sorry to hear that you are having issues with set up of the online account, can you confirm if you get the same issue when trying another email?

Kind regards, Chris. 

Hi Chris

Thanks for that. 

it’s not the setting up of a new account, it’s resetting the password of an existing account. We clear the security question page so the system clearly recognises us. We have tried multiple different ‘strong’ passwords and each have been rejected. 

please help!

Hi @mhlz79,

Thank you for clarifying the situation for us. Have you tried using a different device to see if that helps?

Thanks,
 


Zach - Forum Team
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