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Cannot reply to email VM603 spam

Hi

When i reply to certain emails but not all I am unable to send. On my iphone X it says there is no password but that's not correct as I can send other emails and the password has been in place for months and I haven't changed it. From my laptop I get this message. There are no links in my email. I can reply to some emails but not all....

Any advice?

Your message did not reach some or all of the intended recipients.

 

      Subject:     RE: Booking

      Sent:  11/09/2019 07:45

 

The following recipient(s) cannot be reached:

 

      'David' on 11/09/2019 07:45

            552 5.7.0 SPAM Content Found (VM603) 7wN7i7dtMzHXx7wN7iyr4o

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Message 2 of 16
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Re: Cannot reply to email VM603 spam

Hi there Monique3

Virgin Media use a third party spam filtering service (Cloudmark) to filter out potential spam messages.The long string of numbers and letters uniquely identifies why the email has been classified as spam.The Forum Team (VM employees) can get that information for you.

It is likely to be something within the body of the email rather than the intended recipient address that is causing the problem. Do the contents of the 'spam' emails have any common factors? For example, do they all include a domain name, perhaps in the signature lines at the bottom of the email or as a hyperlink in the text?

Finally, have you been able to send those messages when you retry, perhaps a day or 2 later? That would suggest that whatever is causing Cloudmark to flag them as spam was eventually removed for their database.


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Message 3 of 16
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Re: Cannot reply to email VM603 spam

Thanks for your reply - there are no links, attachments or signatures. When I send a brand new email to that address it works and they can reply but if I reply to their reply it fails. There are no links etc in their reply. The only thing in common  I can see is that the recipients are based in France but I cant see how that would have any effect at all.

It only happened yesterday and today so I'll retry again tomorrow. In the mean time I can work around it by starting a new email every time, but not ideal!

 

 

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Message 4 of 16
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Re: Cannot reply to email VM603 spam

Hi Monique3,

 

Welcome to our forums and thank you for posting. I'm really sorry that you've had issues replying to certain emails.

 

MissPasko's advice has been spot on, as always, so I'm glad you've taken all this on board 🙂 Have you managed to resolve this since your last reply?

 

If not, we can certainly take a further look for you by moving the conversation to private message and clearing account security. We could raise an IT ticket based on the string of numbers and letters to hopefully get this rectified for you.

 

Thanks,

Rachael

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Message 5 of 16
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Re: Cannot reply to email VM603 spam

Hi Rachael

 

I am still having this issue so would be very grateful if it could be looked at. Please can you advise what I need to do next? How do we move this to a private message?

 

Just tried to email this contact again

 

Your message did not reach some or all of the intended recipients.

 

      Subject:     RE: Return booking

      Sent:  19/09/2019 17:07

 

The following recipient(s) cannot be reached:

 

      'David' on 19/09/2019 17:07

            552 5.7.0 SPAM Content Found (VM603) Ayxniek3hJBsEAyxoiyeqq

 

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Message 6 of 16
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Re: Cannot reply to email VM603 spam

Hello Monique3.

 

Sorry to hear this is still ongoing. 

 

Are you sending them with attachments included? (the mails)

 

Kind regards,

John_GS
Forum Team

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Message 7 of 16
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Re: Cannot reply to email VM603 spam

Hi John

 

Thanks for the reply. No there are no links, attachments, signatures etc . I can send to them if I start a new email but if I reply to their reply it won't send. There are no links etc in their reply. It is so odd!

 

 

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Message 8 of 16
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Re: Cannot reply to email VM603 spam

Is there any links at all during the thread of conversation.

 

Kind regards,

 

John_GS
Forum Team

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Message 9 of 16
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Re: Cannot reply to email VM603 spam

Hi John

No, no links at all.....

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Message 10 of 16
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Re: Cannot reply to email VM603 spam

Thanks for confirming. I'll have a chat with a colleague who is in in the morning and come back to you.

 

Kind regards, and apologies again for this issue. 

John_GS
Forum Team

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