Cannot recover or change password on Blueyonder email

[GeoffEgg]

I have an old Blueyonder email account.  It is a sub accounts under the account holder main email.

I have changed the password for the main account but the sub account will not change and I cannot add the account to an iPhone.  The same account is on an iPad with an old password which works but I cannot remember it.  I cannot recover or change the password on this sub account.

[用心棒]

Main account holder can only manage deletion of sub-accounts now. To change a sub-account's password try:

• sign into My Virgin Media using sub-account's authentication credentials
• select Update Settings > Account Details > Edit (located adjacent to Password)
• enter new Password and Confirm Password
• select Save

To reset password go here Forgotten your Password? | Reset Here | Virgin Media

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[GeoffEgg]

Thanks for your prompt response.

I have tried to log in using the sub account email address but it does not accept the date of birth & secret word.

I deleted the email account from the iPhone prior to this request to see if resetting it would clear the issues.  I cannot add the email account to the iPhone and it says "no password provided for blueyonder.co.uk

Any suggestions 

[用心棒]

Issue has been flagged to the forum team; be aware it may take them a few hours / days to respond though usual it is the former.

[Martin_N]

Hi GeoffEgg,

Thank you for your post. I'm very sorry to hear about the issue you've been having with your email address. 

I am more than happy to take a look into this for you. 

I will private message so I can confirm some account details and pass data protection. 

^Martin

[GeoffEgg]

thanks

where will I find PMs

[用心棒]

select (located towards top right)

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[Steven_L]

Have you been able to find the private message with @用心棒's help?

Regards,

Steven_L

[GeoffEgg]

yes - found PMs

[Fitchy173]

@GeoffEgg, this is exactly me! did you get it sorted?