on 14-01-2022 10:26
I have suddenly not been able to access my virgin.net email. I was asked to sign in to verify my identity but my password was refused (although it had not been changed). On attempting to reset the password my security question was also declined (and that also has not been changed). I am worried that my account has been hacked in order to change these details. Could you please help urgently?
14-01-2022 14:31 - edited 14-01-2022 14:32
@Cng wrote:Could you please help urgently?
Do you have a live Virgin Media broadband account? All Virgin email accounts, (whether they are Virgin.net, Blueyonder, Ntlworld or VirginMedia) need to be linked to a live VM broadband account. VM has an ongoing policy of deleting these email accounts as they come to light.
In the case of Virgin.net addresses many were never linked to a VirginMedia account:
Since the demise of those 2 services, the only way to keep a virgin.net address has been in conjunction with a VM broadband account.
Sadly, VM have confused the situation by failing to delete many of these old email accounts and this has resulted in people continuing to use virgin.net email accounts for decades after the addresses should have been deleted.
Hopefully you have a VM broadband account or the future of your virgin.net account is looking very bleak.
If you do not have a broadband account, the best that you can hope for is that VM agrees to re-enable the account to allow you to download any information that you need from it. However, they cannot guarantee that the account will remain open indefinitely.
One of the VM Forum Team (VM employees who support this forum) will catch up with the your post in a day or so and will contact via this thread.
Sorry if I am the bearer of bad news. 🙁
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-01-2022 09:30
Hello @Cng,
Welcome, thanks for posting.
I am sorry for the issues with your Email.
Do you have an active broadband account with us? I was not able to locate one for you using your forums details.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide