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YellowJules
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Cannot login to virgin email

I'm suddenly and for no apparent reason, getting an error message when I try and log on to my Virgin media email.  This is the same across all my devices and the following message appears when I try to log on via the Email tab on the Virgin media website:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

When I try and send an email from my android mobile I receive a different message which gives me an error code VM303 and tells me my account is locked to re-set my password.  Which I have not done.

The last email I received was at 11:14am today.

Thanks in anticipation for your help.

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Graham_A
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Re: Cannot login to virgin email

@YellowJules 

Provided that the email account concerned is attached to your current VM broadband account then you will probably be able to regain access to the email addresses by changing the passwords.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your email address after at least 30 minutes then post back and the VM Forum Team staff should be able to help you when they reach this thread.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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YellowJules
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Re: Cannot login to virgin email

Hi Graham, changing my password worked!   

Many thanks for your help 🙂 

Julie

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