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Vince0302
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Cannot log on to my virgin media secondary email account

I’m having a problem accessing one of my secondary email accounts.

I just keep getting a”Mailbox Unavailable” error and “Your mailbox is not available at the moment.”

Have checked and changed the password, still no joy.

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Robert_P
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Re: Cannot log on to my virgin media secondary email account

Hello Vince0302

 

Sorry to hear of the problems accessing your email account, we understand how frustrating this can be and apologise for the inconvenience caused.

 

We're aware of an issue currently, can you confirm if you get the error message across both applications and desktop?

 

Thanks

 

Rob

Vince0302
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Re: Cannot log on to my virgin media secondary email account

That was the error from a browser. 
email clients aren’t reporting anything.

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Robert_P
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Re: Cannot log on to my virgin media secondary email account

Thanks for confirming that Vince0302, we're aware of an issue currently and are working to resolve it. 

 

I'm going to send you a Private Message to get some more details form you to look into this further. Can you also ensure you have reset the password for the email address you're having the issues with.

 

Thanks

 

Rob

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Vince0302
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Re: Cannot log on to my virgin media secondary email account

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Robert_P
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Re: Cannot log on to my virgin media secondary email account

Brilliant, happy to help and glad to hear this has now been resolved Vince0302. If you need us again in the future please don't hesitate to get in touch.

 

Rob