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marshman
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Cannot log into virginmedia

I have a similar issue that has already been discussed. When I try to log into My Virgimedia/Email, I enter my email address and password but Iit sticks there - Does nothing else. I notice that the login interface has changed. As a suggestion is it anything to do with Google RECAPTCHA. I do NOT get the RECAPTCHA INTERFACE. This has been going on for a couple of weeks.

Thanks

Michael Hunter

Ashford Kent Area: 22

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coenoby
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Re: Cannot log into virginmedia


@marshman wrote:

When I try to log into My Virgimedia/Email, I enter my email address and password but Iit sticks there

As a suggestion is it anything to do with Google RECAPTCHA. I do NOT get the RECAPTCHA INTERFACE.


Have you tried using a different browser?

Alternatively, if you are using Chrome you could try logging in using its 'Incognito Mode', or if you are using Firefox you could try using its 'Private Window' option.

If none of those work you could try deleting the cookies from your browser.

As far as Recapture/Captcha is concerned it might possibly be the issue but for the record I never see that either when I log in to VM.

Coenoby

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Lee_R
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Re: Cannot log into virginmedia

Hi marshman

I would ask if you've taken the advice given by @coenoby ?  It should help resolve the issue with the captcha.  Especially deleting your browsing history/emptying your cache.

Please let us know how you get on.

Regards

 

Lee_R

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marshman
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Re: Cannot log into virginmedia

All sorted, thanks
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