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Shabana1
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Cannot log into my account

I have not been able to log in to my account for years now! I have tried to reset my password by answering the security question. For some reason the security question answers are wrong as I type in the correct answer but it keeps saying it is not correct. I then proceed to the next page where to reset security question, it asks for account number, Bill date and bill amount. I add in the correct details and it still does not recognise it. This is so frustrating as I cannot face ringing Virgin media and being on hold for hours! 

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John_GS
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Re: Cannot log into my account

Hi Shabana1

 

Thanks for posting.

 

I am sorry for the online account issues. I'll be happy to assist you further via PM

 

Kind regards

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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