@goob wrote:
I have an email address of which the domain is hosted by virgin media. (@blueyonder.co.uk)
So, are you Virgin Media broadband customer?
If you are a VM broadband customer, the Forum Team (VM employees) who support this forum should be able to look at this and get it sorted for you. They will pick up on this thread in a day or so and contact you via the forum.
However, if you are not a VM broadband customer then it is bad news I'm afraid. VM email accounts (including Blueyonder) are for the use of VM broadband customers only.
VM do allow you 90 days from the date the broadband contract is closed but after that VM are meant to delete all the email addresses associated with the closed account.
In practice, VM often seem to allow these old email addresses to linger on but eventually they do get round to deleting them and it seems that for yours that time has finally come.
Sorry to say, if you are no longer a VM customer they will not be able to help you.
Coenoby
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