Menu
Reply
Cath2121
  • 12
  • 0
  • 0
Joining in
1,186 Views
Message 1 of 28
Flag for a moderator

Cannot get email via Outlook

I am unable to send or receive email from Outlook 365. I have tried re entering my login details but still no luck but I can get emails via webmail

Can you help please

Tags (1)
0 Kudos
Reply
Zoie_P
  • 4.2K
  • 179
  • 333
Forum Team
Forum Team
1,043 Views
Message 2 of 28
Flag for a moderator

Re: Cannot get email via Outlook

Hi Cath2121,

Thanks for your post and welcome to forums,

I am sorry to hear this, what domain is your email for example @gmail.com, @VirginMedia.com (we do not need the full email)

Zoie

0 Kudos
Reply
Cath2121
  • 12
  • 0
  • 0
Joining in
1,028 Views
Message 3 of 28
Flag for a moderator

Re: Cannot get email via Outlook

Thank you for your email. Its @blueyonder.co.uk

0 Kudos
Reply
Zoie_P
  • 4.2K
  • 179
  • 333
Forum Team
Forum Team
998 Views
Message 4 of 28
Flag for a moderator

Re: Cannot get email via Outlook

Thanks for your reply,

Does this work if you try a different device? What error are you getting do you have a screenshot ?

Zoie

0 Kudos
Reply
Cath2121
  • 12
  • 0
  • 0
Joining in
987 Views
Message 5 of 28
Flag for a moderator

Re: Cannot get email via Outlook

Hi Zole

No it will not work on either my ipad or iphone either

below is the error message on my PC and the error massage on my ipad says 

Account error blueyonder.co.uk

Cath2121_0-1614284447216.png

 

0 Kudos
Reply
Mecoconuts
  • 41
  • 0
  • 7
On our wavelength
973 Views
Message 6 of 28
Flag for a moderator

Re: Cannot get email via Outlook

Cath,

You are getting the sign in problem in Outlook because you have the same problem as everyone else on here trying to get Virgin to unlock their accounts....including myself.

If you try the Virgin website for your email you will get the text below...but its pointless phoning the number below or resetting your password as only a Mod on here is able to unlock it.

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

 

 

0 Kudos
Reply
Beth_G
  • 4.7K
  • 269
  • 487
Forum Team
Forum Team
941 Views
Message 7 of 28
Flag for a moderator

Re: Cannot get email via Outlook

Hi Cath2121,

 

When you say that you have tried re entering your log in details via Outlook, do you mean that you've removed your email account from Outlook and have tried readding the account and logging in again?

 

Please do let us know if you are able to sign in via our webmail 🙂

 

Thanks,

 

Beth

Beth
0 Kudos
Reply
Cath2121
  • 12
  • 0
  • 0
Joining in
931 Views
Message 8 of 28
Flag for a moderator

Re: Cannot get email via Outlook

Hi Beth

No I did not remove my account it was just in the logon information that I deleted my email address and password and re entered it - screen shot below

Yes I can fortunately sign into webmail otherwise I would have been unable to access my emails for over 2 months which would have been a disaster!!

I do hope you can get this resolved soon

many thanks

 

Cath2121_0-1614514001528.png

 

0 Kudos
Reply
Graham_A
  • 17.88K
  • 2.55K
  • 7.59K
Very Insightful Person
Very Insightful Person
926 Views
Message 9 of 28
Flag for a moderator

Re: Cannot get email via Outlook

Your screen shot cannot be displayed as it shows your email address.

What port settings are you using on the more settings pages?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Cath2121
  • 12
  • 0
  • 0
Joining in
919 Views
Message 10 of 28
Flag for a moderator

Re: Cannot get email via Outlook

Cath2121_0-1614515546196.png

 

0 Kudos
Reply