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Cannot access email

Just joined

As of 48 hours ago my email account stopped working (sending / receiving emails) via outlook on laptop and mobile devices - constantly being asked via pop ups for my password to the SMTP server on my laptop and to sign in to my account by outlook on my phone. The same issue also happens when trying to access my email directly from the Virgin Media website - email icon top right. This also worked no problem until yesterday but now it appears my email login username and password are no longer recognised - the same issue on all devices.

I have followed links in some of the previous responses to this issue i.e. alternative ways to login/change password and all appear to direct me to the same place as the email button on the Virgin Media home page (top right) but none of these work - login and password not recognised. It clearly is assuming I have a MyVirginMedia account which I do not have (nor can I get one without Virgin TV or Broadband) and as a result there now appears now way I am able to access my account or my emails or even change my password simply becasue I do not have a MyVirginMedia login because I DO NOT have  (or have ever had) Virgin TV or Broadband Services. I do though have a Virgin Mobile account which is linked to my email.

Any thoughts or advice or has my email gone forever - 2 hours plus on the phone and on line chat to VM 'customer service' helpline speaking to 5 different people helped in no way at all. No surprise there !!



Very Insightful Person
Very Insightful Person


As per your last paragraph, yes your free ride with a email address is over.

Continued use of VM email addresses requires them to be part of a VM broadband account.  Unfortunately VM have been very poor at clearing up old orphaned email accounts, however they do get there eventually as you have found.


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