I have followed the details on the help page to log into my virgin media email account to access my old blueyonder account (for some reason, the recovery email address for my gmail account). But the part where it says click account settings, then account details... I do that, and then the help guide says to cllick "manage next to manage your virgin media app password under virgin media mail"... none of this shows up under account details. What am i missing? How do i go about recovering this email address (or at the very least, recreating it and hoping nobody else has recreated it since)
@bizzehdee Is the email address concerned attached to your current VM broadband account? If not then you may not be able to access it via a My Virgin Media account. If it is attached then follow these instructions:
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
If the email address concerned has already been deleted or is going through the deletion process then it can't be recovered. Neither can the email address be recreated by anyone else as once its gone its gone for good.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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