Cannot access our primary virginmedia email account (3 days now)
20-08-202009:07 - edited 20-08-202009:08
We've been unable to access our primary email account now for 3 days+ which is impacting. Is this a general problem OR is it a case of you guys needing to re-enable our account for whatever reason why it has gone into this error state?
The error appearing is 'sorry unavailable at this time' …...keep getting this message yet we can login to our actual virgin account but not emails.
Your reply awaited so this can be sorted please - we've tried phoning but cannot get to speak to anybody due to horrendous waiting times.
Finally managed to speak with the Virgin team who 're-enabled' our email account (no idea why or who/what should have disabled it!?) and we are now receiving emails retrieved via, say, Outlook/Office365, but no we still cannot access same email account via our Virgin Webmail login. We can access the account to view our bill etc etc but when we select 'Email' the page diverts to a "Forbidden Page" error. This is extremely frustrating since we often will access emails via our Virgin account too.
I did raise it as an issue and the lady said it will be investigated but it is still not corrected 5 days on......any ideas please?