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Cannot access our primary virginmedia email account (3 days now)

Hello there,

We've been unable to access our primary email account now for 3 days+ which is impacting. Is this a general problem OR is it a case of you guys needing to re-enable our account for whatever reason why it has gone into this error state?

The error appearing is 'sorry unavailable at this time' …...keep getting this message yet we can login to our actual virgin account but not emails.

Your reply awaited so this can be sorted please - we've tried phoning but cannot get to speak to anybody due to horrendous waiting times.

Thanks  

 

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Re: Cannot access our primary virginmedia email account (3 days now)

Hi Gazzbun, 

Thanks for your post and welcome to our community. 

Very sorry that you've been having some trouble accessing your emails recently, this ins't good. 

I also apologise for the delay in getting back to you, we're a lot busier than normal. 

Have you been able to access your email account since you posted?

Let us know so we can assist further.

Emma_C - Forum Team
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Re: Cannot access our primary virginmedia email account (3 days now)

Hi Emma,

Thanks for the reply, the answer is Yes AND No.

Finally managed to speak with the Virgin team who 're-enabled' our email account (no idea why or who/what should have disabled it!?) and we are now receiving emails retrieved via, say, Outlook/Office365, but no we still cannot access same email account via our Virgin Webmail login. We can access the account to view our bill etc etc but when we select 'Email' the page diverts to a "Forbidden Page" error.  This is extremely frustrating since we often will access emails via our Virgin account too.

I did raise it as an issue and the lady said it will be investigated but it is still not corrected 5 days on......any ideas please?

Thanks

Gazz

 

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Re: Cannot access our primary virginmedia email account (3 days now)

Thanks. 

Can I ask if the error you're getting is 403? 

 

Emma_C - Forum Team
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Re: Cannot access our primary virginmedia email account (3 days now)

Hi Emma,

Yes, it is "Forbidden 403" .

Is there a fix/workaround to remedy this please?

 

Gazz

 

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Re: Cannot access our primary virginmedia email account (3 days now)

Thanks. 

We're aware of the issue so I need to pop you a message and grab some details so we can get it raised 🙂

Emma_C - Forum Team
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Re: Cannot access our primary virginmedia email account (3 days now)

Yes please!, please ask whatever you need to 

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Re: Cannot access our primary virginmedia email account (3 days now)

Just pop a reply to my personal message and we can get it raised 🙂

Emma_C - Forum Team
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Re: Cannot access our primary virginmedia email account (3 days now)

Done 🙂 

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Message 10 of 10
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Re: Cannot access our primary virginmedia email account (3 days now)

Glad it's all sorted now @Gazzbun

Please let us know if you need anything else 🙂

Emma_C - Forum Team
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