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Juicyjulie1
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Cannot access my account online

Password forgotten, username forgotten and does not accept my answer to the security question, I have been waiting for a call back since 14th January. Please help as I don’t know where else to turn.

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John_GS
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Re: Cannot access my account online

Hi Juicyjulie1

 

Thanks for posting and welcome to the community. 

 

My apologies for the online account issue. 

 

I'll PM you now to help further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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