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Jim561
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Cannot access my VM account

I can’t log into my virgin media account. The username and password are correct but I still can’t get in??  

Emma_C
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Re: Cannot access my VM account

Hi Jim561 

Thanks for your post and welcome to our community. 

I am very sorry that you're having issues logging into your online account and for the delay in replying, we have been busier than usual. 

We can certainly take a closer look from here and see what's going on so I'll pop you a personal message now and grab some details. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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Emma_C
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Re: Cannot access my VM account

Glad we got it all sorted @Jim561

Let us know if you have any further issues 

 

Thanks 

Emma_C - Forum Team
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