Virgin Media Community

[rclancey]

For the last few days I've been unable to access my NTLWORLD account.  First it stopped working on my phone then it stopped working on my PC.  The credentials I'm using are correct and haven't been changed for years.  Anyone know why this is ?  Something has changed and it's not at the client end.

[Ayisha_B]

Hi @rclancey, 

Welcome to our Community Forums and thanks for posting.

I am sorry to hear you have been unable to access your email account. 

I will pop you a PM now so we can look into this further. 

[Ayisha_B]

Thanks for taking the time out to speak with me via PM @rclancey

I am pleased to hear that you are now able to access your emails again 🙂

Have a lovely weekend!

[rclancey]

Frustratingly exactly the same problem has happened again.  Both my mobile and laptop cannot recieve any emails and I get asked repeatedly to enter my credentials none of which have changed for a number of years.  Could whatever was done last time to address this problem please be repeated.  An explanation of why this problem is happening would be appreciated.

Thanks

Richard

[Alex_RM]

I'm sorry to hear you're experiencing an issue with it again Richard,

Can you confirm if you've tried a password reset?

Alex_Rm

[rclancey]

I have not performed a password reset.  I didn't have to do so when this problem happened previously.  Something has happened with the ntlworld email service and it would be good to understand what issues are causing this to be so unreliable.

Thanks 

[John_GS]

Hi @rclancey

Thanks for coming back to us.

Please do try it and let us know how you get on 🙂

Kind regards,