I am unable to access my ntlworld email account and have been for the past 24 hours. When I go to log on, before I am able to put my email account and password, I am taken to a page which reads:
"Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."
Thank you for this. To confirm, I was able to gain access to my email soon after we communicated by pm and this has now been resolved.
I also wanted to ask if it was possible to change from my secondary account (which is liked to my father's primary account) to my own, new, primary account, while keeping the same email address? If so, it would be great if you could let me know how I might do this.
I'm glad you've now been able to access the email address. Thank you for letting us know.
Can you clarify what you mean by this? Are you not able to use the email as it is now? Do you mean you want the email tied to your own name? If you'd want to do this, then you would need to have Virgin Media services in your own name.
I wanted to thank Virgin and yourself very much for your assistance with this earlier in the year.
I am afraid the same issue has happened again and I am unable to get into my account - it just says "Your mailbox is not available at the moment. Please retry again in one hour". However it has said this for a long time now and whatever I do, I am unable to change this. I need access to my emails for work and am working today and the rest of the week so would appreciate if you could get in touch.
If you or someone else could send a private message I can send them the information they require and my phone number so they can call.
Given the urgency of this it would be great if you or someone else could get back as soon as possible. I look forward to hearing from you.