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Cannot access email - Your Virgin Media Mail account is currently unavailable

Joining in

I posted this yesterday but I have just noticed that the link has expired so perhaps I should have started a new conversation which I am now doing. My query is as follow ....


Since Monday (2 days ago) I have been unable to access my blueyonder email account, either through the Mail app on my phone or by any other method.  I get this usual message about my Mail Account being locked.

I have tried several times to reset the password for my email account and whilst it has changed my login details for my virginmedia account, I still cannot access my emails in any way.

I am expecting a few important emails and I am at the end of my wits. Can you please help me get back into my emails?


Forum Team
Forum Team

Hey @Maureen1949,

Sorry to hear this, I have seen from our system that my colleague has invited you in for a private message via your other thread, if you post back to them there, they will be able to help you further.