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Ashworth20
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Cannot access e mails my other accounts have been hacked and I am concerned my e mail has too

I have sent message to virgin media regarding this with no response I am not a customer but have e mail s lot of my other social media accounts have be hacked and my concern is my mails have too but I have no way of resolving with virgin media 

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Re: Cannot access e mails my other accounts have been hacked and I am concerned my e mail has too

Hi Ashworth20, thanks for getting in touch.

 

It may be difficult for us to help with this if you're not a customer. 

 

Just to clarify - did you used to have home services with us? 

 

Tom 

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Ashworth20
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Re: Cannot access e mails my other accounts have been hacked and I am concerned my e mail has too

Yes some years ago that’s why I still have e mail address 

 

Amanda 

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Re: Cannot access e mails my other accounts have been hacked and I am concerned my e mail has too

Thanks for getting back to us Ashworth20.

 

Unfortunately as you're no longer a customer, the only way is to get the email deleted if it has been compromised. Your email address should have been deleted after you disconnected with us however some emails are accidentally left active.

 

Are you able to get into the email account to backup any important emails?

 

Thanks,

 

Lisa

 

 

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Ashworth20
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Re: Cannot access e mails my other accounts have been hacked and I am concerned my e mail has too

No this is the problem I can’t do that 

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Re: Cannot access e mails my other accounts have been hacked and I am concerned my e mail has too

Hi Ashworth20,

 

Please follow this guide here 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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