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Cannot access blueyonder webmail

robert19441
Joining in

I have been a customer for over 20 years.  I have always had a blueyonder account for my default email.  When I logged in to my account it forced me to setup the email account to my virginmedia.com email address (which it won't allow me to change back) I now I cannot access my blueyonder account via webmail or use outlook on my pc to download emails.  However this is still working on my ipad and iphone.  TV on the go and Skysports apps are also not working.  Please can you advise how I get this fixed?

1 ACCEPTED SOLUTION

Accepted Solutions

Gareth_L
Forum Team
Forum Team

Hello robert19441,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with accessing your blueyonder account
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

 

See where this Helpful Answer was posted

1 REPLY 1

Gareth_L
Forum Team
Forum Team

Hello robert19441,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with accessing your blueyonder account
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L